Welcome to KCHS Electrical Services (“we”, “our”, “us”).
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://kchselectrical.uk/ (the “Site”).
By using our Site, you agree to the practices described below.

1. Who We Are

KCHS Electrical Services provides electrical installation, maintenance, and inspection services across the United Kingdom.
We are the data controller responsible for handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact Details:
📧 [email protected]

2. Information We Collect

We may collect the following information from you:

Personal Data:

Name, email address, phone number, and postal address (when you submit an enquiry, request a quote, or contact us).

Job details or property information related to your service request.

Usage Data:

Technical data such as your IP address, browser type, and pages visited.

Information collected through cookies or similar tracking technologies to improve your browsing experience.

3. How We Use Your Information

We use your information to:

- Respond to service enquiries or quote requests.

- Schedule and manage appointments.

- Communicate with you about your project or request.

- Send updates, reminders, or follow-ups (if relevant to your enquiry).

- Improve our website and customer service.

We will not use your data for unrelated marketing unless you have explicitly opted in.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

- Contractual necessity: To respond to your enquiry or deliver electrical services.

- Legal obligation: To comply with tax, safety, or business-record requirements.

- Legitimate interests: To improve our service delivery and maintain client relationships.

- Consent: When you choose to receive marketing or follow-up communications.

You may withdraw your consent at any time by emailing [email protected].

5. Sharing Your Information

We do not sell or rent your personal data.

We may share information only with:

- Service providers or contractors who support our business (e.g. website hosting, invoicing, or email systems).

- Regulatory or legal authorities if required by law or for safety compliance.

- All third parties must keep your information secure and use it only for the agreed purpose.

6. Data Retention

We keep personal data only as long as necessary to fulfil the purposes described in this policy.
Typically, customer records are retained for up to six years to comply with HMRC and legal requirements.
After this period, data is securely deleted or anonymised.

7. Data Security

We implement reasonable administrative and technical safeguards to protect your information from unauthorised access, alteration, or disclosure.
However, no online transmission or storage method is completely secure, and we cannot guarantee absolute protection.

8. Your Rights

Under the UK GDPR, you have the right to:

- Access the personal data we hold about you.

- Request correction or deletion of your information.

- Object to or restrict certain processing activities.

- Withdraw consent at any time (where applicable).

- Request a copy of your data in a portable format.

- To exercise your rights, please email [email protected].

We will respond within one month as required by law.

9. Cookies

Our website may use cookies to remember preferences, improve site performance, and analyse visitor traffic.
You can manage or disable cookies through your browser settings.

10. Links to Other Websites

Our Site may contain links to other websites.
We are not responsible for the privacy practices or content of those sites.
Please review their privacy policies when visiting external links.

11. Updates to This Policy

We may update this Privacy Policy periodically.
Any updates will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

📧 [email protected]